An internal Do Not Call list belongs in the operating workflow. Make it clear which systems receive updates and which team checks that the updates arrive.
Start With the Update Route
Document where a customer request is recorded, how the record is identified, and how the update reaches the relevant campaign systems. Keep the route understandable to the team receiving the request.
- Identify the system of record.
- Assign ownership for updates and reconciliation.
- Define how an unresolved update is escalated.
- Keep an update history under your retention policy.
Review the Connected Systems
The DNCScrub page describes internal list management alongside screening. Review the fit with your actual workflow, then test the handoffs with controlled records.
This article is for general information only and is not legal advice. Consult a qualified attorney about your specific situation.
